← Back to exam page

ITIL-Foundation – ITIL® Foundation

Loading demo links...

Showing 10–11 of 11 questions

Question 10

Who is responsible for defining metrics for change management?

Select an option, then click Submit answer.

  • ○

    The change management process owner
  • ○

    The change advisory board (CAB)

  • ○

    The service owner

  • ○

    The continual service improvement manager
Question 11

Which is an important principle of communication in service operation?

Select an option, then click Submit answer.

  • ○

    Information should always be communicated

  • ○

    It has an intended purpose or a resultant action

  • ○

    Meetings are always the best method of communication

  • ○

    It is stored in the configuration management system