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ITIL-Foundation – ITIL® Foundation

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Showing 7–9 of 11 questions

Question 7

Which one of the following can help determine the level of impact of a problem?

Select an option, then click Submit answer.

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    Definitive media library (DML)
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    Configuration management system (CMS)
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    Statement of requirements (SOR)
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    Standard operating procedures (SOP)
Question 8

Event management, problem management, access management and request fulfillment are part of which stage of the service lifecycle?

Select an option, then click Submit answer.

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    Service strategy
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    Service transition

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    Service operation
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    Continual service improvement
Question 9

What BEST defines IT service management?

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    An organization supplying services to only external customers
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    The customer of an IT service provider who defines and agrees the service targets
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    The implementation and management of quality IT services that meet business needs
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    The resources that are utilized to provide value to customers through services