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ITIL-Foundation – ITIL® Foundation

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Showing 4–6 of 11 questions

Question 4

Why is it important for service providers to understand patterns of business activity (PBA)?

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    PBA are based on organizational roles and responsibilities
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    IT service providers CANNOT schedule changes until they understand PBA
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    Demand for the services delivered by service providers are directly influenced by PBA
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    Understanding PBA is the only way to enable accurate service level reporting
Question 5

Which one of the following statements BEST describes a definitive media library (DML)?

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    A secure location where definitive hardware spares are held
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    A secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected
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    A database that contains definitions of all media CIs
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    A secure library where definitive authorized versions of all software and back-ups are stored and protected
Question 6

As a strategic tool for assessing the value of IT services, Financial Management applies to which of the following service provider types?

(1) An internal service provider embedded within a business unit

(2) An internal service provider that provides shared IT services

(3) An external service provider

Select an option, then click Submit answer.

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    All of the above
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    1 and 2 only
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    1 and 3 only
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    2 and 3 only