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ITIL-Foundation – ITIL® Foundation

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Showing 1–3 of 11 questions

Question 1

Which one of the following answers shows two of the activities relating to tools that will take place during the transition stage of the service lifecycle?

Select all that apply, then click Submit answer.

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    Testing the tool and training process managers on using the process
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    Development or purchase of tools and deployment of the tools
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    Training tool administrators how to manage tools and monitoring tool performance in operational environment
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    Development or purchase of tools and deployment of the process
Question 2

Which one of the following is NOT an aim of the change management process?

Select an option, then click Submit answer.

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    To ensure the impact of changes are understood
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    To ensure that changes are recorded and evaluated
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    To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)
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    To deliver and manage IT services at agreed levels to business users
Question 3

Which of the following are included within Release and Deployment Models?

(1) Roles and responsibilities

(2) Template release and deployment

(3) Supporting systems, tools and procedures.

(4) Handover activities and responsibilities

Select an option, then click Submit answer.

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    1, 2 and 3 only.
  • ○

    2, 3 and 4 only.
  • ○

    All of the above
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    1 and 4 only.