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Free ITIL-Foundation – ITIL® Foundation Practice Test Question

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Showing 10–11 of 11 questions

Question 10

Who is responsible for defining metrics for change management?

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    The change management process owner
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    The change advisory board (CAB)

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    The service owner

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    The continual service improvement manager
Question 11

Which is an important principle of communication in service operation?

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    Information should always be communicated

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    It has an intended purpose or a resultant action

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    Meetings are always the best method of communication

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    It is stored in the configuration management system