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EX0-001 – ITIL Foundation (syllabus 2011)

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Showing 19–20 of 20 questions

Question 19 (Volume E)

To add value to the business, what are the four reasons to monitor and measure?

Select an option, then click Submit answer.

  • ○

    Validate; Direct; Justify; Improve
  • ○

    Evaluate; Diagnose; Justify; Intervene
  • ○

    Validate; Direct; Justify; Intervene
  • ○

    Evaluate; Direct; Justify; Improve
Question 20 (Volume C)

Which of the following are sources of best practice?

1. Academic research

2. Internal experience

3. Industry practices

Select an option, then click Submit answer.

  • ○

    All of the above
  • ○

    1 and 3 only
  • ○

    1 and 2 only
  • ○

    2 and 3 only