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EX0-001 – ITIL Foundation (syllabus 2011)

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Showing 13–15 of 20 questions

Question 13 (Volume G)

Identify the input to the Problem Management process.

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  • ○

    Request for Change
  • ○

    Problem Resolution
  • ○

    Incident Records
  • ○

    New Known Errors
Question 14 (Volume F)

"Planning and managing the resources required to deploy a release into production" is a purpose of which part of the Service Lifecycle?

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    Service Operation
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    Service Strategy
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    Service Transition
  • ○

    Continual Service Improvement
Question 15 (Volume G)

Which of the following activities is NOT a part of the Derning Cycle?

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  • ○

    Act

  • ○

    Plan

  • ○

    Do
  • ○

    Co-ordinate