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EX0-001 – ITIL Foundation (syllabus 2011)

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Showing 10–12 of 20 questions

Question 10 (Volume D)

Which stage of the continual service improvement (CSI) approach is BEST described by the phrase 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision'?

Select an option, then click Submit answer.

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    Where are we now?
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    Where do we want to be?
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    How do we get there?
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    Did we get there?
Question 11 (Volume D)

Which of the following are benefits to the business of implementing service transition?

1. Better reuse and sharing of assets across projects and resources

2. Reduced cost to design new services

3. Result in higher volume of successful changes

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    1 and 2 only
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    2 and 3 only
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    1 and 3 only
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    None of the above
Question 12 (Volume B)

Which of the following is NOT an objective of Continual Service Improvement?

Select an option, then click Submit answer.

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    Review and analyze Service Level Achievement results
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    Identify activities to improve the efficiency of service management processes
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    Improve the cost effectiveness of IT services without sacrificing customer satisfaction
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    Conduct activities to deliver and manage services at agreed levels to business users