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EX0-001 – ITIL Foundation (syllabus 2011)

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Showing 1–3 of 20 questions

Question 1 (Volume F)

What are the publications that provide guidance specific to industry sectors and organization types known as?

Select an option, then click Submit answer.

  • ○

    The Service Strategy and Service Transition books
  • ○

    The ITIL Complementary Guidance
  • ○

    The Service Support and Service Delivery books
  • ○

    Pocket Guides
Question 2 (Volume G)

Undertaking a gap analysis is a key activity within which part of the Deming Cycle for improving services and service management processes?

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  • ○

    Plan
  • ○

    Do
  • ○

    Check
  • ○

    Act
Question 3 (Volume E)

Which of the following statements is CORRECT?

1. The only phase of the Service Management Lifecycle where value can be measured is Service

Operation

2. All of the phases of the lifecycle are concerned with the value of IT services

Select an option, then click Submit answer.

  • ○

    Both of the above
  • ○

    Neither of the above
  • ○

    2 only
  • ○

    1 only