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6211 – Avaya Aura Contact Center Multimedia Implementation Exam

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Showing 7–9 of 10 questions

Question 7

Refer to the exhibit. You are creating an Advanced Screenpop in the wizard and have configured where the screenpop will launch (highlighted in the box). Where will the screenpop launch as shown in the exhibit?

Select an option, then click Submit answer.

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    Launch the screenpop internally in the tab of the Agent Desktop
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    Launch the screenpop externally on the user's browser
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    Launch the screenpop externally in the agent's Conferencing software
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    Launch the screenpop internally in the initial screen of the Agent Desktop
Question 8

When analyzing life cycle of a Web Chat contact in Avaya Aura® Contact Center:

Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services,

Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried.

What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura® Contact Center?

Select an option, then click Submit answer.

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    Customized Web pages, displays to the customer.
  • ○

    A set of sample pages is distributed with Contact Center Multimedia to provide Java Server Pages (JSP) script examples of how a Web server can access the Web services.
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    Customized Web pages, with customized look and feel, and business logic must be created by the customer.
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    The External Web server determines the skillset and priority assigned to the contact.
Question 9

Which Avaya Aura® Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?

Select an option, then click Submit answer.

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    Avaya Aura® Media Server (AAMS)
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    Contact Center Manager Server (CCMS)
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    SIP
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    Communication Control Toolkit (CCT)