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6211 – Avaya Aura Contact Center Multimedia Implementation Exam

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Showing 4–6 of 10 questions

Question 4

You have launched the Contact Center Multimedia (CCMM) Administration utility. Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)

Select all that apply, then click Submit answer.

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    Web Comms
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    Agent
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    Skillset
  • ○

    Server
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    Email
Question 5

You have installed the Avaya Aura® Contact Center software and you are now preparing to test the software connections. What are two functions of the Reference Client? (Choose two.)

Select all that apply, then click Submit answer.

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    Testing CTI connections
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    Making phone calls
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    Testing SIP connections
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    Transferring phone calls
Question 6

In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

Select an option, then click Submit answer.

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    Treatments given to the customer while waiting for the agent to end the chat session
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    Treatments given to the customer while waiting for the agent to join the chat session
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    Treatments given to the customer while waiting for the agent to reply in an existing chat session
  • ○

    Treatments given to the agent while waiting for the customer to join the chat session