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6211 – Avaya Aura Contact Center Multimedia Implementation Exam

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Showing 1–3 of 10 questions

Question 1

When creating an Advanced Screenpops in the wizard you choose a screenpop launch event. What are the two launch event options? (Choose two.)

Select all that apply, then click Submit answer.

  • ○

    Call setup
  • ○

    Dialing
  • ○

    Active
  • ○

    Alerting
Question 2

When you installed the Contact Center software, a set of default or sample applications are installed. Which are two of the three default or sample applications? (Choose two.)

Select all that apply, then click Submit answer.

  • ○

    ContactFlow
  • ○

    Primary
  • ○

    Secondary
  • ○

    MultimediaFlow
Question 3

During the design of the Outbound Campaign, the administrator chooses between two types of dialing. Which two types of dialing options are available when designing the Outbound Campaign? (Choose two.)

Select all that apply, then click Submit answer.

  • ○

    Preview dialing
  • ○

    Progressive dialing
  • ○

    Predictive dialing
  • ○

    Predetermined dialing