← Back to exam page

SVC-19A – Apple Service Fundamentals Exam

Loading demo links...

Showing 7–9 of 10 questions

Question 7

April states she would like to use the cellular network from her iPhone to access the Internet for free on her Mac. What true statement can you give April?

Select an option, then click Submit answer.

  • ○

    "Personal Hotspot can come with additional charges. You should contact your carrier."
  • ○

    "You must enable Personal Hotspot on your iPhone before the feature can work for free."
  • ○

    "Personal Hotspot only works on CDMA networks."
  • ○

    "Personal Hotspot is a great way to access the Internet for free!"
Question 8

After iCloud Backup has been turned on, iCloud can automatically back up the iOS device each day over Wi-Fi.

Which of the following criteria must be met before these daily backups can be made automatically?

Select an option, then click Submit answer.

  • ○

    iTunes is open on the host computer.
  • ○

    The iOS device is plugged into the host computer via USB.
  • ○

    The iOS device is in Airplane Mode.
  • ○

    The iOS device is connected to a power source.
Question 9

Please refer to the following information to answer the questions on the right.

Rachel is starting a repair on a three-year-old MacBook Pro.

After opening the device, she takes some time to visually inspect the top case assembly with battery.

After gaining agreement with the customer about repair time and cost, Rachel begins the replacement of the top case assembly with battery. If during the repair the battery cells begin to actively swell, how should Rachel respond?

Select an option, then click Submit answer.

  • ○

    Pour sand over the battery immediately.
  • ○

    Leave the room for fifteen minutes.
  • ○

    Carefully continue the repair while monitoring the battery.
  • ○

    Find a fire extinguisher and keep it nearby.