SVC-19A Apple Service Fundamentals Exam

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Showing 1–3 of 10 questions

Question 1

DRAG DROP

has an Apple Watch and recently purchased an iPhone XR. He would like to use the Apple watch and the data on the old iPhone with the iPhone XR. Place the following steps in the correct order to accomplish his goal.

Use the arrow buttons to move the steps from the column on the left to the area on the right and arrange the order.

Select and Place:

Answer is in the explanation below.

Question 2

Which of the following statements are true when safely handling of batteries and portable computer case assemblies with built-in battery? (Choose three.)

Select all that apply, then click Submit answer.

  • Lift batteries or case assemblies using the battery cable.

  • If a battery is dropped, it can be reused after visual inspection.

  • Technicians should put on nitrile or lint free gloves when dealing with hot batteries.

  • If something unusual is noticed (such as an odor, swelling, discoloration, deformity or overheating), connect the device to a power outlet and run Diagnostics.

  • Never attempt to separate or remove the battery from a case assembly that has a built-in battery.

  • Do not expose lithium batteries to high temperatures.

  • When performing a visual inspection, view the battery from about one foot away.

Question 3

Which of the following precautions are fundamental steps to prevent ESD damage during a repair? (Choose two.)

Select all that apply, then click Submit answer.

  • Clean ESD mats regularly.

  • Apply a display protective cover on top of physically damaged displays.

  • Avoid synthetic materials into the work area.

  • Use a battery cover whenever the case is removed from the device.

  • Discard used screws.