ITILSC-OSA - Study Material - ITIL Service Capability Operational Support and Analysis

ITIL Service Capability Operational Support and Analysis (ITILSC-OSA) is an ITIL certification exam designed to test the knowledge and understanding of ITIL best practices and processes related to the operational support and analysis of IT services. It is the third of five ITIL certification exams that must be passed to gain the ITIL Expert certification.

The ITILSC-OSA exam is a 90-minute multiple-choice exam.

There are 40 questions in the ITIL ITILSC-OSA exam.

The passing score for the ITILSC-OSA exam is 70%.

The ITILSC-OSA competency level required for the ITIL ITILSC-OSA exam is Foundation.

The ITIL Service Capability Operational Support and Analysis (ITILSC-OSA) exam consists of multiple-choice and scenario-based questions.

The ITILSC-OSA exam can be taken online or in a testing center. For the online exam, candidates must register on the PeopleCert website and purchase the exam. Once the payment is processed, they will be able to start the exam. For the testing center exam, candidates must register on the PeopleCert website and purchase the exam. They will then need to contact their nearest testing center and book a time to take the exam.

ITIL ITILSC-OSA exam is available in English only.

The cost of the ITIL ITILSC-OSA exam varies from country to country and from provider to provider. Generally, you can expect to pay around $200-250 USD for the exam.

The target audience of the ITIL ITILSC-OSA exam is individuals who are interested in becoming an ITIL Service Capability Operational Support and Analysis (OSA) certified practitioner. This certification is designed for IT professionals who have a good understanding of ITIL best practices and processes and who are looking to enhance their knowledge and skills in the area of IT service management.

The average salary for a professional with ITIL ITILSC-OSA certification is approximately $80,000. However, salaries can vary depending on the region, experience, and other factors.

The ITIL ITILSC-OSA exam is administered by PeopleCert, an independent certification body that specializes in IT Service Management certifications. PeopleCert provides both online and paper-based testing for the ITILSC-OSA exam.

The recommended experience for the ITIL ITILSC-OSA exam is at least two years of experience in a service management role. This experience should include working with ITIL processes and service management tools, as well as a basic understanding of the ITIL framework. Additionally, it is recommended that candidates have a good understanding of the ITIL service lifecycle and the ITIL service management processes.

The Prerequisite for the ITIL ITILSC-OSA Exam is that candidates must have passed the ITIL Foundation Exam and have at least two years of work experience in IT Service Management.

The official website for the ITIL ITILSC-OSA exam is https://www.axelos.com/certifications/itil-service-capability-operational-support-and-analysis-itilsc-osa. There is no set retirement date for the exam as it is still available.

The certification roadmap for the ITIL ITILSC-OSA Exam is as follows: 1. Obtain the ITIL Foundation Certificate in IT Service Management. 2. Pass the ITIL Service Capability Operational Support and Analysis (ITILSC-OSA) Exam. 3. Receive the ITIL Service Capability Operational Support and Analysis (ITILSC-OSA) Certificate. 4. Complete the ITIL Service Capability Operational Support and Analysis (ITILSC-OSA) Practitioner Course. 5. Pass the ITIL Service Capability Operational Support and Analysis (ITILSC-OSA) Practitioner Exam. 6. Receive the ITIL Service Capability Operational Support and Analysis (ITILSC-OSA) Practitioner Certificate.

The ITIL Service Capability Operational Support and Analysis (ITILSC-OSA) exam covers the following topics: 1. Service Operation Principles: This topic covers the concepts, processes, and activities that are used to deliver and manage services at an operational level. It includes service operation processes such as event management, incident management, problem management, request fulfilment, and access management. 2. Service Operation Processes: This topic covers the processes and activities associated with the delivery and management of services at an operational level. It includes service operation processes such as event management, incident management, problem management, request fulfilment, and access management. 3. Technology and Implementation Considerations: This topic covers the technology and implementation considerations associated with service operation. It includes topics such as service operation tools, automation and scripting, and service operation infrastructure. 4. Organizing for Service Operation: This topic covers the organizational structures, roles, and responsibilities associated with service

1. What is the purpose of the ITIL Service Capability Operational Support and Analysis (OSA) process? 2. What are the key activities involved in the ITIL OSA process? 3. What are the benefits of using the ITIL OSA process? 4. How does the ITIL OSA process help organizations improve their service delivery? 5. What are the different types of service requests that can be handled using the ITIL OSA process? 6. How is the ITIL OSA process used to support incident and problem management? 7. What are the key metrics used to measure the performance of the ITIL OSA process? 8. How does the ITIL OSA process help organizations identify and resolve service issues? 9. What are the best practices for implementing the ITIL OSA process? 10. How can organizations ensure that the ITIL OSA process is effective and efficient?

The ITIL ITILSC-OSA exam has a difficulty level of Intermediate.