ITSM20F - Study Material - IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN)

EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 (ITSM20F) is an internationally recognized certification. This certification bridges the gap between ITIL Foundation and ITIL Expert certifications. It validates a candidate’s knowledge and understanding of IT service management principles, processes and best practices based on ISO/IEC 20000. It also covers the core elements of ITIL and associated best practices.

The duration of the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F) exam is 2 hours.

There are a total of 40 questions in the EXIN IT Service Management Foundation (ITSM20F) exam.

The passing score for the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) exam is 65%.

The required competency level for the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F) exam is Foundation.

The EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F) exam consists of multiple-choice questions.

Exin ITSM20F exam can be taken either online or at a testing center. For online exams, you will need to register on the Exin website and select the exam you wish to take. You will then be given a unique ID and password to access the exam. Once you have logged in, you will be able to answer the questions and submit your answers. For testing center exams, you will need to register on the Exin website and select the exam you wish to take. You will then need to visit the testing center at the scheduled time and date to take the exam. You will be given a unique ID and password to access the exam. Once you have logged in, you will be able to answer the questions and submit your answers.

Exin ITSM20F Exam is offered in English.

The cost of the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F) exam is €125.

The target audience for the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F) exam is IT professionals who wish to demonstrate their knowledge and understanding of IT service management best practices and standards. This includes IT professionals who want to demonstrate their knowledge of the ISO/IEC 20000 standard, IT service management processes, and IT service management principles.

The average salary for a professional with an EXIN IT Service Management Foundation (ITSM20F) certification is around $50,000 per year.

Exin provides testing for the Exin ITSM20F exam. The test is available through their online platform, the Exin Testing Center. Candidates can register for the exam on the Exin website and schedule their test at the nearest Exin Testing Center.

The recommended experience for the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F) exam is a minimum of two years of experience in IT service management. This experience should include working knowledge of IT service management processes, such as incident management, change management, and problem management. Additionally, knowledge of ITIL principles and best practices is beneficial.

The Prerequisite for Exin ITSM20F Exam is that the candidate must have a minimum of two years of experience in IT Service Management.

The official website to check the expected retirement date of EXIN ITSM20F exam is https://www.exin.com/en/certifications/it-service-management-foundation-based-on-iso-20000-itsm20f.

The certification roadmap for the Exin ITSM20F Exam consists of the following steps: 1. Prepare for the Exam: Before taking the exam, it is important to prepare for it by studying the exam objectives, familiarizing yourself with the exam format, and taking practice tests. 2. Register for the Exam: Once you are ready, you can register for the exam online or through an authorized testing center. 3. Take the Exam: On the day of the exam, make sure to arrive at least 15 minutes early and bring two forms of identification. 4. Receive Your Score: After taking the exam, you will receive your score report within five business days. 5. Receive Your Certificate: If you pass the exam, you will receive your certificate within six to eight weeks.

Exin ITSM20F exam covers the following topics: 1. Service Design: This topic covers the design and development of services in order to meet customer requirements. It includes topics such as service models, service level agreements, service portfolios and service catalogs. 2. Service Transition: This topic covers the processes and activities required to transition services into production. It includes topics such as change management, release and deployment management, and service validation and testing. 3. Service Operation: This topic covers the day-to-day operations of IT services. It includes topics such as incident management, problem management, service request management, and access management. 4. Continual Service Improvement: This topic covers the processes and activities required to continuously improve services. It includes topics such as service reviews and customer feedback.

1. What is the purpose of the ITIL Service Operation phase? 2. What is the purpose of the ITIL Service Design phase? 3. What is the difference between incident management and problem management? 4. What is the purpose of the ITIL Service Transition phase? 5. What are the five key principles of ITIL Service Management? 6. What is the purpose of the ITIL Service Strategy phase? 7. What is the purpose of the ITIL Continual Service Improvement phase? 8. What is the purpose of the ITIL Service Support phase? 9. What are the four Ps of Service Management? 10. What is the purpose of the ITIL Service Delivery phase?

The difficulty level of the Exin ITSM20F exam is considered to be moderate.