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ITSM20F – IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN)

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Showing 1–3 of 10 questions

Question 1

What is a shared concept of both ISO/IEC 27001 and ISCWIEC 20000?

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    Capacity management
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    Incident management
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    Information security management
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    Release management
Question 2

Which process or function is responsible for supplying first-line support and assistance in daily use of IT services'?

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    Availability Management
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    Incident Management
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    Service Desk
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    Service Level Management
Question 3

Quality Management Systems can assist organizations in enhancing what?

Select an option, then click Submit answer.

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    Customer satisfaction
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    ISO/EC 20000
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    Relationship with third parties
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    Supplier satisfaction