Free CIS-CSM – ServiceNow Certified Implementation Specialist - Customer Service Management Exam Practice Test Question

Answer is in the explanation below.

Select all that apply, then click Submit answer.

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  Community

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  Knowledge Base

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  Open An Incident

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  Service Catalog
  
  

Select all that apply, then click Submit answer.

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  Timed Audits

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  Service Entitlements

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  Demand Management

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  Service Prospecting

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  Real-time SLAs

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  Service Contracts

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  Skills-based routing
  
  

Select all that apply, then click Submit answer.

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  Blocked by approval

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  Blocked by case task

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  Blocked internally and by customer

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  Blocked by internally

Select all that apply, then click Submit answer.

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  Service Contract

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  Install Base Item

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  Product

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  Account

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  Contact
  
  

Select an option, then click Submit answer.

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  True

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  False
  
  

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  Business Location

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  Walk-Up Experience

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  Field Service Management

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  Service Organization

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  Shareable across KBs: Yes ; Multi-Level: No

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  Shareable across KBs: No ; Multi-Level: Yes

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  Shareable across KBs: No ; Multi-Level: No

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  Shareable across KBs: Yes ; Multi-Level: Yes
  
  

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  The contract and entitlements of an asset dictate whether or not it is stored in the CMDB

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  The CMDB only tracks CIs, assets cannot be CIs

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  While the CMDB may track some assets as configuration items (CIs) not ALL assets are CIs

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  The CMDB tracks all assets as configuration items (CIs)

Select an option, then click Submit answer.

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  2

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  Unlimited

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  1

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  3