Free ITILFND-V4 – ITIL 4 Foundation Practice Test Question

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  Focus on value

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  Start where you are

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  Optimize and automate

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  Think and work holistically
  
  

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  Meeting stakeholder expectations for time to market

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  Understanding the organization’s service vision

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  Understanding stakeholder needs

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  Providing services to agreed specifications
  
  

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  The management of resources configured to deliver the service

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  The management of resources needed to consume the service

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  The grouping of one or more services based on one or more products

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  The joint activities performed to ensure continual value co-creation
  
  

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  Ensuring that stakeholder expectations for quality are met

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  Ensuring that stakeholder needs are understood by the organization

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  Ensuring that service components are available when needed
  

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  Ensuring that services are operated to meet agreed specifications
  
  

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  1, 2 and 4 only

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  1, 2 and 3 only

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  2, 3 and 4 only
  

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  1, 3 and 4 only
  
  

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  Focus on value

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  Start where you are

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  Progress iteratively with feedback

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  Think and work holistically
  
  

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  Service consumer

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  Service provider

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  Customer

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  Supplier
  
  

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  Definitive media library (DML)

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  Configuration management system (CMS)

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  Statement of requirements (SOR)

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  Standard operating procedures (SOP)
  
  

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  Service level management

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  Change control

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  Service request management

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  Incident management
  

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  Only add controls and metrics when they are needed

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  Design controls and metrics first, then remove those not adding value

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  Design controls and metrics and add them individually until all are implemented

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  Only add controls and metrics that are required for compliance
  
  

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  Less low level work and a greater ability to focus on user experience

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  Increased phone contact and a reduced ability to focus on user experience

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  Ability to work from multiple locations, geographically dispersed

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  Ability to work from a single centralized location
  
  

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  2 and 3

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  1 and 4

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  1 and 2

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  3 and 4
  
  

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  The service value system

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  The ‘deliver and support’ value chain activity

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  The ‘focus on value’ guiding principle

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  The ‘value stream and processes’ dimension
  
  

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  Supplier management

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  Service configuration management

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  Relationship management

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  Information security management
  
  

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  To systematically observe services and service components

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  To protect the information needed by the organization to conduct its business

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  To be the entry point and single point of contact for the service provider with all of its users

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  To identify, analyze, monitor, and continually improve links with stakeholders