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Showing 1–12 of 12 questions
What is the purpose of incident management?
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How does ITIL define an incident?
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Why are incidents prioritised?
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What is a major incident?
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Why are incident models used?
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What should incident records capture during handling?
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Which two are incident management activities? (Choose two.)
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Which two improve incident resolution speed? (Choose two.)
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DRAG DROP
Match each incident term to its meaning.
Items to match: Incident, Major incident, Workaround, Escalation.
Answer is in the explanation below.
CORRECT TEXT
An unplanned interruption to a service is an ______.
Answer is in the explanation below.
Which two are service desk responsibilities? (Choose two.)
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DRAG DROP
Match each desk type to its description.
Items to match: Local desk, Centralised desk, Virtual desk, Follow the sun.
Answer is in the explanation below.
