← Back to exam page

CIS-SM – Certified Implementation Specialist - Service Mapping

Loading demo links...

Showing 4–6 of 10 questions

Question 4

Which of the following are methods used to initiate discovery on a service? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    Map multiple services suggested by Service Mapping by discovering the load balancers in an enterprise.
  • ○

    Map multiple services by importing entry points from a CSV file.
  • ○

    Map a single service defined by configuring an entry point.
  • ○

    Map services suggested by the discovery of MID Servers in an enterprise.
  • ○

    Map services based on Assets stored in the CMDB.
Question 5

Which of the following are benefits a service map can bring during an Incident resolution? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    Quickly identifies any recent incidents that occurred on components of the impacted service.
  • ○

    Narrows down possible affected components when a service is impacted.
  • ○

    Helps reduce the number of unplanned changes in a customer environment.
  • ○

    Helps pinpoint code errors after a faulty application is identified.
  • ○

    Quickly identifies any recent changes performed on components of the impacted service.
Question 6

Which one of the following is the most common risk that can negatively impact a Service Mapping engagement?

Select an option, then click Submit answer.

  • ○

    The customer external firewall does not meet the requirements needed for the Service Mapping MID Server to communicate with their ServiceNow Instance.
  • ○

    MID server resource requirements are beyond capacity of the customer.
  • ○

    Customer security team is not made aware early enough in the engagement of the credential requirements.
  • ○

    Customer is not using Active Directory for credential authentication.