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CIS-SM – Certified Implementation Specialist - Service Mapping

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Showing 1–3 of 10 questions

Question 1

Which of the following are potential benefits when implementing Service Mapping? (Choose four.)

Select all that apply, then click Submit answer.

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    Reduced ongoing service map maintenance effort as a result of automated map updates
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    Faster service issue resolution and reduced downtime due to better root cause analysis
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    Improved Software Asset Management capabilities
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    Reduction in effort to create service maps
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    Reduction in change related incidents due to improved service visibility during change planning
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    More accurate alerts from monitoring tools
Question 2

Which of the following represents the skills needed that a Service Mapping administrator or implementer should have? (Choose four.)

Select all that apply, then click Submit answer.

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    Understanding of XML, Regex, Delimited text, and JSON
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    Understanding of protocols such as HTTP, TCP, SNMP, SOAP, and REST
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    Scripting capabilities with respect to Unix and Windows commands
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    Intermediate or above Windows and Unix administration skills
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    Sufficient skills to build an enterprise web site
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    Understanding of relational database theory
Question 3

Which of the following reasons would a prospect consider purchasing ServiceNow Event Management? (Choose three.)

Select all that apply, then click Submit answer.

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    Determine impacted services from a given event/alert.
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    Provide software deployment capabilities to patch problem infrastructure.
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    Automatically generate incidents for certain classes of alerts.
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    Provide state of the art monitoring capabilities across a wide array of different types of infrastructure.
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    Consolidate events from disparate monitoring tools into a consolidated central system.