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CIS-HAM – Certified Implementation Specialist - Hardware Asset Management

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Showing 7–9 of 10 questions

Question 7

What field must an agent complete when resolving an incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident?

Select an option, then click Submit answer.

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    Asset and CI Action
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    Asset-CI Task Action
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    Asset Task Action
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    Asset Action
Question 8

Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufactures and product names?

Select an option, then click Submit answer.

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    Asset tag
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    Display name
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    Model category
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    Model number
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    Asset tracking unit
Question 9

Which ServiceNow Mobile app provides end users visibility to their assigned hardware and consumable assets?

Select an option, then click Submit answer.

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    Mobile Asset App
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    Mobile App
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    Mobile ITAM App
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    Mobile Agent App