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CIS-HAM – Certified Implementation Specialist - Hardware Asset Management

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Showing 1–3 of 10 questions

Question 1

Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)

Select all that apply, then click Submit answer.

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    The hardware model content has not yet been downloaded from the Content Service
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    Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service
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    Your hardware model form contains a good model number, but a badly formatted model name
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    You have opted out of the ServiceNow Content Service
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    A normalization rule for the hardware model does not exist in the Content Service
Question 2

What is the difference between ITAM personas and ITAM Roles? (Choose four.)

Select all that apply, then click Submit answer.

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    A user may have multiple roles, but a single persona
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    Roles control access to features in the product
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    Personas represent types of users of the product
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    Personas control access to features in the product
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    Roles represent types of users of the product
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    A user may have multiple roles and personas
Question 3

The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.)

Select all that apply, then click Submit answer.

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    Mobile Asset Receiving
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    Mobile My Assets
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    Hardware Model Normalization
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    Hardware Asset Dashboard
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    Stockrooms
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    Asset & Model Records
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    Asset Inventory Audit