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C_C4H510_04 – SAP Certified Application AssociateSAP Service Cloud 2011

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Showing 7–9 of 10 questions

Question 7

Which of the following options are possible for permissions?

Select an option, then click Submit answer.

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    If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

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    Unrestricted access rights override any restrictions you have defined.

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    Restricted access rights override any unrestricted access you have defined.

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    You can decide, per view, if the access rights should override any restrictions you have defined or not.


Question 8

What must you consider when you want to upload master data to SAP Service Cloud using templates? Note: There are 2 correct answers to this question.

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    Data can be loaded only once.

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    Field definitions are not relevant.

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    There is a template available for each object that allows tool-supported migration.

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    The template structure is predefined and cannot be changed.


Question 9

Which of the following statements is correct in the context of scoping and fine-tuning? Note:

There are 2 correct answers to this question.

Select an option, then click Submit answer.

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    Scoping is the process of matching your individual business requirements to predefined solution capabilities.

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    Scoping is automatically generated by the system based on your fine-tuning decisions.

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    The activity list is automatically generated by the system based on your scoping decisions.

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    Fine-tuning is the process of generating the activity list by answering questions about which business processes will implemented.