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C_C4H510_04 – SAP Certified Application AssociateSAP Service Cloud 2011

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Showing 4–6 of 10 questions

Question 4

Which of the following Data Workbench actions are supported for a complete business object? Note: There are 2 correct answers to this question.

Select all that apply, then click Submit answer.

  • ○

    Delete

  • ○

    Update

  • ○

    Upsert

  • ○

    Insert


Question 5

Which key features of the Analytics framework allow you to monitor business processes in

SAP Service Cloud? Note: There are 3 correct answers to this question.

Select all that apply, then click Submit answer.

  • ○

    Web service message monitoring

  • ○

    Custom reports

  • ○

    Interactive dashboards

  • ○

    Standard reports

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    Inner join data sources


Question 6

The system needs to be set up to route all messages from Twitter that get created as service tickets to be

handled by a specific team.

Which feature of SAP Service Cloud can help with this?

Select an option, then click Submit answer.

  • ○

    SLA

  • ○

    Work distribution

  • ○

    Knowledge base integration

  • ○

    Social channel setup