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C_C4H510_04 – SAP Certified Application AssociateSAP Service Cloud 2011

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Showing 1–3 of 10 questions

Question 1

What are the main uses for warranty management in SAP Service Cloud? Note: There are

2 correct answers to this question.

Select all that apply, then click Submit answer.

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    The system can be set up so that certain incident categories are not covered.

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    Routing rules can be applied to warranties.

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    The agent is prompted to upsell a warranty to the customer.

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    When an agent creates a ticket with a registered product, the warranty is automatically determined.


Question 2

Which of the following elements are necessary to calculate the due dates defined in the

SLA? Note: There are 2 correct answers to this question.

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  • ○

    Working calendar

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    Service contract

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    Operating hours

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    Maintenance plan


Question 3

Which of the following is correct in the context of scoping and fine -tuning? Note: There are

2 correct answers to this question.

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  • ○

    Fine-tuning is the process of generating the activity list by answering questions about which business processes will be implemented.

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    Scoping is automatically generated by the system based on your fine-tuning decisions.

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    The activity list is automatically generated by the system based on your scoping decisions.

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    Scoping is the process of matching your individual business requirements to predefined solution capabilities.