C_C4H510_21 SAP Certified Application Associate – SAP Service Cloud 2111

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Showing 4–6 of 10 questions

Question 4

Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.

Select all that apply, then click Submit answer.

  • Full Access

  • Unrestricted

  • Restricted

  • No Access

  • Define Specific Restriction

Question 5

Which of the following features apply to time recording? Note: There are 3 correct answers to this question.

Select all that apply, then click Submit answer.

  • Automatic time recording can be done by clicking "Start recording" and "Stop recording".

  • You can activate the Microsoft Outlook integration for time recording.

  • Code list restrictions are not possible for the Time Type field.

  • Time recording can be done online or in offline mode.

  • Time sheets can be submitted for approval.

Question 6

The system needs to be set up to route all messages from Twitter that get created as service tickets to be

handled by a specific team.

Which feature of SAP Service Cloud can help with this?

Select an option, then click Submit answer.

  • SLA

  • Work distribution

  • Knowledge base integration

  • Social channel setup