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C_C4H510_21 – SAP Certified Application Associate – SAP Service Cloud 2111

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Showing 4–6 of 10 questions

Question 4

Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.

Select all that apply, then click Submit answer.

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    Full Access
  • ○

    Unrestricted
  • ○

    Restricted
  • ○

    No Access
  • ○

    Define Specific Restriction
Question 5

Which of the following features apply to time recording? Note: There are 3 correct answers to this question.

Select all that apply, then click Submit answer.

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    Automatic time recording can be done by clicking "Start recording" and "Stop recording".
  • ○

    You can activate the Microsoft Outlook integration for time recording.
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    Code list restrictions are not possible for the Time Type field.
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    Time recording can be done online or in offline mode.
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    Time sheets can be submitted for approval.
Question 6

The system needs to be set up to route all messages from Twitter that get created as service tickets to be

handled by a specific team.

Which feature of SAP Service Cloud can help with this?

Select an option, then click Submit answer.

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    SLA
  • ○

    Work distribution
  • ○

    Knowledge base integration
  • ○

    Social channel setup