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Free C_C4H510_21 – SAP Certified Application Associate – SAP Service Cloud 2111 Practice Test Question

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Showing 1–3 of 10 questions

Question 1

Which fields can be determined by using SLAs? Note: There are 2 correct answers to this question.

Select all that apply, then click Submit answer.

  • ○

    Service level of incoming tickets
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    Status
  • ○

    Service category
  • ○

    Ticket due date
Question 2

Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct answers to this question.

Select all that apply, then click Submit answer.

  • ○

    Set up deals
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    Maintenance plan
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    Scoping attribute set
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    Maintenance measurement and readings
Question 3

Which of the following actions can you perform to configure access rights? Note: There are 3 correct answers to this question.

Select all that apply, then click Submit answer.

  • ○

    Set access restrictions.
  • ○

    Control access on field and action level.
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    Create service level agreements.
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    Assign work centers and views.
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    Maintain the service catalog.