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Heroku-Architecture-Designer – Salesforce Certified Heroku Architecture Designer (SP20)

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Showing 4–6 of 15 questions

Question 4

Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? (Choose two.)

Select all that apply, then click Submit answer.

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    Create operating hours for the Service Resource.
  • ○

    Create operating hours for the Optimization Engine.
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    Create operating hours for the Service Appointment.
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    Create operating hours for the Service Territory.
Question 5

A client needs to securely connect a Heroku app to a database on their on-premise network. Which two Heroku Enterprise features should an Architect consider?

Select all that apply, then click Submit answer.

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    Private Space Peering
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    SSLEndpoint
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    Heroku Private Spaces
  • ○

    Private Space VPN Connections
Question 6

Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site.

The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up." The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    Create custom fields to capture that the Wrap Up Activities have been completed.
  • ○

    Create a Process to call a Flow that completes the Milestone when the Wrap Up is complete.
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    Create a Milestone which has entry criteria for Status = Technician Wrap Up.
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    Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.
  • ○

    Create a Workflow to close the Milestone when the Wrap Up is complete.