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Field-Service-Lightning-Consultant – Salesforce Certified Field Service Lightning Consultant (SP19)

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Showing 7–9 of 10 questions

Question 7

Universal Containers is tracking customer issues in their call center. Sometimes this requires a Technician to be on-site at the customer's location.

What set of steps should a Consultant recommend to dispatch the Technician?

Select an option, then click Submit answer.

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    Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
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    Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.
  • ○

    Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
  • ○

    Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
Question 8

Universal Containers does not want the lunch break to interfere with existing scheduled work.

How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?

Select an option, then click Submit answer.

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    Create Resource Absences every day.
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    Create a recurring Service Appointment.
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    Use appropriate Resource Operating Hours.
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    Use the Resource Availability Rule.
Question 9

Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.

What configuration should a Consultant recommend for the Scheduling Policy?

Select an option, then click Submit answer.

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    Match Boolean

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    Match Fields

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    Preferred Resources

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    Required Resources