← Back to exam page

Field-Service-Lightning-Consultant – Salesforce Certified Field Service Lightning Consultant (SP19)

Loading demo links...

Showing 1–3 of 10 questions

Question 1

Which two objects are required when configuring an optimization job? (Choose two.)

Select all that apply, then click Submit answer.

  • ○

    Work Type
  • ○

    Service Territory
  • ○

    Polygons
  • ○

    Scheduling Policy
Question 2

Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.

Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? (Choose two.)

Select all that apply, then click Submit answer.

  • ○

    Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
  • ○

    Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
  • ○

    Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
  • ○

    Use of Standard Reports to view Parent and Work Order Lines Items within Work Orders by Customer.
Question 3

Universal Containers has implemented a Knowledge solution for Agents to provide Field Technicians using the FSL mobile app with information necessary to complete assigned work. Which two capabilities will now be available? (Choose two.)

Select all that apply, then click Submit answer.

  • ○

    View attached Articles offline.
  • ○

    Attach Knowledge Articles to Work Order only.
  • ○

    Attach Articles to Work Orders and Work Order Line Items.
  • ○

    Include Quick Actions and Global Actions in Attached Articles.