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Field-Service-Lightning-Cloud-Consultant – Field Service Lightning Cloud Consultant

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Showing 4–6 of 10 questions

Question 4

Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? (Choose two.)

Select all that apply, then click Submit answer.

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    Assign Skills and Skill Levels to Resources.

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    Implement Assignment Rules and Work Orders.

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    Implement Work Types and Skill Assignments.

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    Assign Skills and Skill Levels to Users.
Question 5

Universal Containers (UC) wants to better understand their service business and Field Service Technician teams' schedules. A Consultant suggested UC start to forecast and plan.

Which two abilities does forecasting and planning provide? (Choose two.)

Select all that apply, then click Submit answer.

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    Proactively adjust to demand fluctuations.

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    More consistently meet customer response times.

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    More accurately assign Work Orders based on skills.

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    Proactively adjust Service Contracts.
Question 6

Universal Containers would like to report on the volume of products installed within a specific timeframe.

What solution will help meet the customer's requirement?

Select an option, then click Submit answer.

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    Utilize a Work Order related list on Asset.

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    Utilize a custom "Installation Date" field on Asset.

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    Utilize Field History Tracking on Asset.

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    Utilize the standard "Installation Date" field on Asset.