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Certified-Business-Analyst – Salesforce Certified Business Analyst Exam (SU22)

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Showing 10–12 of 15 questions

Question 10

A business analyst (BA) at Universal Containers has been assigned to a Salesforce project that will have an impact on more than 5,000 office locations across the globe. The BA needs to identify the people who can describe the business problem and provide detailed requirements.

Which document should the BA use?

Select an option, then click Submit answer.

  • ○

    RACI chart
  • ○

    User stories
  • ○

    Stakeholder analysis
Question 11

Universal Containers is nearing the launch date for its new Salesforce Loyalty Management program. The business analyst (BA) has ensured the user acceptance testing (UAT) plan has the proper test scripts.

What is another important item the BA should look for in the UAT plan?

Select an option, then click Submit answer.

  • ○

    Estimated cost
  • ○

    Timelines
  • ○

    Process maps
Question 12

Cloud Kicks (CK) wants to redefine its lead-to-customer business process. CK wants to unify the interactions between sales, marketing, and customers to provide a more seamless experience. The business analyst (BA) need to create a visual representation that includes the steps and inputs from both sales and marketing.

Which tool should the BA use to capture all launches of the current state?

Select an option, then click Submit answer.

  • ○

    Journey Mapping
  • ○

    Process Mapping
  • ○

    Whiteboarding