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Certified-Business-Analyst – Salesforce Certified Business Analyst Exam (SU22)

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Showing 4–6 of 15 questions

Question 4

One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the store. The general manager has asked IT to configure tablets for the sales clerks so they can move freely around the store to assist customers.

The IT team writes a functional requirement:

• Tablets running the Salesforce mobile app must allow users to access store inventory records which include current item count and item location.

Which user story should the business analyst write to describe the functional requirement?

Select an option, then click Submit answer.

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    As a sales clerk, I want to see item availability and locations to help customers find items.
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    As a general manager, I want sales clerks to have tablets so they can help customers find items.
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    As a customer, I want sales clerks to have access to item availability to help them find items.
Question 5

Cloud Kicks hired a new business analyst (BA) to join an experienced cross-functional team that has successfully delivered high-quality Salesforce solutions to global stakeholders. The BA wants to quickly become a trusted advisor to the team.

What should the BA do?

Select an option, then click Submit answer.

  • ○

    Focus on the task at hand instead of on individual team members.
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    Avoid exposing one's own mistakes to the team.
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    Tell the truth in difficult situations.
Question 6

A sales manager at Universal Containers (UC) customized all of their list views on the Account object to include a new field. Although they have multiple list views. The sales manager prefers to keep the recently viewed list as their default list. When the manager realize they are unable to modify the recently viewed list, they reach out to UC’s Salesforce team for help?

What are the next steps the business analyst should take?

Select an option, then click Submit answer.

  • ○

    Recommend that the user submit a ticket related to the field creation.
  • ○

    Research AppExchange solution that offer customization options.
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    Document the desired outcome and research the impact of making a change.