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B2B-Solution-Architect – Salesforce Certified B2B Solution Architect Exam (SU22)

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Showing 1–3 of 10 questions

Question 1

Universal Containers (UC) needs to support its customers via email, phone, and chat. Service agents are only scheduled to support one communication channel for each shift. UC has implemented a service-focused community but only wants customers to inquire about service in the community through chat.

Which three options should a Solution Architect recommend to meet the requirements defined above?

Choose 3 answers

Select all that apply, then click Submit answer.

  • ○

    CTI adaptor with Omni-Channel integration
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    Customer Community with ability to create a new support Case
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    Experience Cloud, web-to-case, and a CTI integration
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    Omni-Channel with defined presence, routing configurations, and Service Channels
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    Customer Community with Live Agent
Question 2

Universal Containers (UC) uses Salesforce Sales Cloud to track Opportunities, Quotes, and Orders and is interested in offering self-service capability to its customers via an Experience Cloud site. Most products that UC offers are relatively simple, but some are complex and need to be configured and reviewed by a sales representative before an order can be officially placed. The CIO is concerned about the time to market and would like to see two options to address UC's need.

Which two options should a Solution Architect recommend and present to UC?

Choose 2 answers

Select all that apply, then click Submit answer.

  • ○

    Implement B2B Commerce on Experience Cloud to allow customers to purchase simple products with
    Add complex product configurations in a follow-up phase.
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    Implement Salesforce CPQ internally first, then build "product configurator" functionality in a custom Experience Cloud site in a follow-up phase.
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    Implement a templated self-service Experience Cloud site to show product information, add a "Request a Quote" component, and recommend B2B Commerce implementation in a follow-up phase.
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    Implement a custom Experience Cloud site with "product configurator" functionality first, then add headless commerce functionality in a follow-up phase.
Question 3

Ohana Cirrus (OC) has around 1,500 support agents working in its global support center operating 24/7 across multiple channels. This center handles around 30,000 cases per day. OC currently uses a custom-developed solution to manage customer complaints and is planning to replace it with a new Salesforce solution. The current system contains more than 250 million records including some still being processed.

Which three recommendations should a Solution Architect suggest to migrate to the new application in the most efficient manner?

Choose 3 answers

Select all that apply, then click Submit answer.

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    Use an interface to copy data from the legacy complaint system to Salesforce using a scheduled MuleSoft batch.
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    Migrate archived data to Heroku and active and semi-active data to Salesforce.
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    Migrate all complaint records m the Case object to provide a 360-degree customer view.
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    Use Deferred Sharing Calculations to avoid record sharing calculations during data migration.
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    Use an EU tool that uses the Salesforce Bulk API to migrate the data from the legacy system to the new system.