SDM_2002001040 – SDM Certification – CARE

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  To set terms and conditions of Care Services performance.

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  To list Customer Network topology.

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  To define Contract Performance Bonds.

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  To define penalties in the case of late delivery.
  

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  The percentage of faulty units received from a Customer within the agreed Turn Around Time.

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  The percentage of replacement units delivered to a Customer within the agreed Turn Around Time.

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  The percentage of failure reports processed within the agreed Turn Around Time.

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  The percentage of spare units delivered to a Customer within the agreed Turn Around Time as new spares or replacements for units which cannot be repaired.
  

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  To identify and promote additional services to the customer.

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  To sell Hardware Services and Software Services to the customer.

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  To get some additional Care services orders.

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  To make presentations about new NSN products to the customer.