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SDM_2002001040 – SDM Certification – CARE

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Showing 1–3 of 10 questions

Question 1

NSN's internal drive testing team has found that the quality of the customer Network has decreased over time. What should the responsible Care Program Manager do?

Select an option, then click Submit answer.

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    Nothing. The customer's own planning department take care of network quality.
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    NSN has a good solid business with the customer with a very limited number of reported problems and a very profitable contract. CaPM simply tells the customer that NSN will provide planning support free of charge.
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    CaPM informs the Account Manager about the quality issue in the customer network and expects the CT to act on the information if they want to increase sales.
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    CaPM sees an opportunity to increase the Care revenues by providing additional proactive services. Therefore s/he engages the team to make a business proposal for the additional services.
Question 2

What should be done when the LE differs from the Actuals?

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    All of the inputs need to be verified. Either cost or sales (or both) were incorrectly estimated.
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    Do nothing. In 80% of the cases, the fluctuations balance out in the following period.
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    Sales must be wrongly estimated. So check the sales estimation.
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    Costs must be wrongly estimated. So check the costs estimation.
Question 3

Who is responsible for managing customer requirements during the Care phase?

Select an option, then click Submit answer.

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    Care Technical Manager if assigned, otherwise the Care Program Manager.
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    Care Program Manager.
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    Care Program Coordinator if assigned, otherwise the Care Program Manager.
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    CT Head.