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MB-240 – Microsoft Dynamics 365 for Field Service (beta)

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Showing 7–9 of 10 questions

Question 7 (Configure field service applications)

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are a Dynamics 365 for Field Service system administrator.

You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.

Solution: You implement the following configuration changes:

1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.

2) Assign an Hourly Markup percentage to each Resource Pay Type.

3) Assign Resource Pay Types to the applicable Pay Type.

4) Create Business Closures.

5) Create Bookable Resources with Hourly Rates and Work Hours.

Does this meet the goal?

Select an option, then click Submit answer.

  • ○

    Yes
  • ○

    No
Question 8 (Schedule and dispatch work orders)

You are a Dynamics 365 for Field Service scheduling coordinator.

When you select the Book button on a work order, TechnicianA never shows up as available.

You need to update the system to see TechnicianA’s availability.

What should you do?

Select an option, then click Submit answer.

  • ○

    Set Enable for Availability Search to Yes on the TechnicianA bookable resource record.
  • ○

    Set Ignore Proposed Bookings to Yes on the Schedule Assistant view.
  • ○

    Set Real Time Mode to Yes on the Schedule Assistant view.
  • ○

    Set Display on Schedule Board to Yes on the TechnicianA bookable resource record.
Question 9 (Manage assets and agreements)

You are a Dynamics 365 for Field Service Administrator.

You need to add two compressor sub-components to one of the refrigerator customer assets, in the environment and set up the sub-components for the customer asset.

What must you do to properly set up the assets?

Select an option, then click Submit answer.

  • ○

    Add the compressor sub-components as sub-assets on the refrigerator customer asset record.
  • ○

    Click View Hierarchy on the refrigerator customer asset record.
  • ○

    Set the Master Asset on the sub-components to the refrigerator Customer Asset record.
  • ○

    Add the compressor sub-components as customer asset records.