MB-230 Microsoft Dynamics 365 Customer Service Functional Consultant - Practice Questions

Question 13 (New Update)

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are implementing Dynamics 365 Customer Service for a call center. There are separate queues for level1 and level2.

You need to set up the queues to meet the following requirements:

Solution:

Does the solution meet the goal?

Select an option, then click Submit answer.

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Yes
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No

Question 14 (Mixed Questions)

You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.

You have received articles that were created for a knowledge base from a reviewer.

Which of the following actions should be taken for articles that are approved?

Select an option, then click Submit answer.

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The approved article must be sent to the Manager.
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The approved article must be published.
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The approved article must be sent back for final edits.
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The approved article’s status must be changed to Active.

Question 15 (New Update)

You are a customer service manager using Dynamics 365 for Customer Service.

You need to restrict support to the products that a customer has purchased.

What should you do?

Select an option, then click Submit answer.

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Add the product to the account
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Add the products to the case
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Add the products to the customer’s entitlement
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Add the products to the customer

MB-230 – Microsoft Dynamics 365 Customer Service Functional Consultant