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MB-230 – Microsoft Dynamics 365 Customer Service Functional Consultant

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Showing 7–9 of 15 questions

Question 7 (New Update)

You are configuring a queue in Omnichannel for Customer Service for a call center.

You need to complete the queue configuration using the minimal number of actions.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Select all that apply, then click Submit answer.

  • ○

    Configure the mailbox for the queue
  • ○

    Set the record creation and update rules for the queue
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    Set the queue priority for the queue
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    Enable the queue for auto work distribution
Question 8 (New Update)

You send surveys to customers who have opened cases within the past month.

You need to send a summary of the survey results to individuals who do not have a Dynamics 365 license.

What are two possible ways to achieve the goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Select all that apply, then click Submit answer.

  • ○

    Run the summary report. Export the report to Microsoft Excel. Send the Excel file to the users.
  • ○

    Run the survey summary report. Send a link to the report from within Dynamics 365.
  • ○

    Create a dashboard of the survey summary reports and share the dashboards with the users.
  • ○

    Create a view with the data, and then email a link.
  • ○

    Run the survey summary report. Print the report to a PDF file. Send the PDF file to the users.
Question 9 (New Update)

A trucking company uses a custom table named Leased Truck in Dynamics 365 Customer Service to capture leasing details. The company is implementing Connected Customer Service for Azure IoT Hub to track the leased trucks.

You need to configure the custom table Leased Truck for IoT integration.

Which two methods achieve the goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Select all that apply, then click Submit answer.

  • ○

    Set the relationship in the Power Platform admin center.
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    Create a one-to-many relationship from the Leased Truck table to the loT Alert table.
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    Call the loT - Register Custom Entity action to associate a Leased Truck record with an existing loT device.
  • ○

    Enable connections to the Leased Truck table.