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CGEIT – Certified in the Governance of Enterprise IT

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Showing 7–9 of 20 questions

Question 7

Which of the following would be the BEST way for a CIO to assess the consistency of IT processes against industry benchmarks to determine where to focus improvement initiatives?

Select an option, then click Submit answer.

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    Utilizing a capability maturity model
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    Reviewing key performance measures
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    Reviewing IT process audit results
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    Evaluating the current balanced scorecard
Question 8

A root-cause analysis indicates a major service disruption due to a lack of competency of newly-hired IT system administrators. Who should be accountable for resolving the situation?

Select an option, then click Submit answer.

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    HR training director
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    Chief information officer
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    HR recruitment manager
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    Business process owner
Question 9

Which of the following should be management’s GREATEST consideration when trying to optimize the use of benefits from IT?

Select an option, then click Submit answer.

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    Quality management
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    Value delivery
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    Alignment of business to IT
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    Process improvement