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GCX-ARC – Genesys Cloud CX: Architect Certification

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Showing 7–9 of 10 questions

Question 7

Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?

Select an option, then click Submit answer.

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    The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
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    The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
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    The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
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    The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
Question 8

Which of the following selects the interaction path and enhances the caller’s experience before agent assignment?

Select an option, then click Submit answer.

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    Prompts
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    Flow
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    DTMF
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    IVR
Question 9

When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.

Select an option, then click Submit answer.

  • ○

    True
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    False