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GCX-ARC – Genesys Cloud CX: Architect Certification

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Showing 4–6 of 10 questions

Question 4

Select all the possible measurements for the selection timeout of every menu. (Choose two.)

Select all that apply, then click Submit answer.

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    Hours
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    Minutes
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    Seconds
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    Milliseconds
  • ○

    Microseconds
Question 5

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

Select all that apply, then click Submit answer.

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    The maximum capacity that an agent may handle simultaneously for each supported media type
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    The after call work time for each media type
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    The length of time that an agent may spend on each media type
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    The number of different media types that an agent may handle simultaneously
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    The media types that can interrupt current interactions that an agent is handling
Question 6

Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.

Select an option, then click Submit answer.

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    MakeDateTime(2020,5,3)
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    MakeDateTime(2020,3,5)
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    MakeDateTime(5,3,2020)
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    MakeDateTime(3,5,2020)