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ITILF – ITIL Foundation (ITILF)

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Showing 10–11 of 11 questions

Question 10

Which is the CORRECT list of the three levels of a multi-level service level agreement (SLA)?

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    Technology, customer, user
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    Corporate, customer, service
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    Corporate, customer, technology
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    Service, user, IT
Question 11

Which process is responsible for sourcing and delivering components of requested standard services?

Select an option, then click Submit answer.

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    Request fulfilment
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    Service portfolio management
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    Service desk
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    IT finance