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ITILF – ITIL Foundation (ITILF)

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Showing 4–6 of 11 questions

Question 4

Which of the following would be most useful in helping to implement a workaround as quickly as possible?

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    A capacity database
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    A definitive media library
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    A request for change
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    A known error database
Question 5

What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

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    Configuration baseline
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    Project baseline
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    Change baseline
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    Asset baseline
Question 6

What is the result of carrying out an activity, following a process or delivering an IT service known as?

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    Outcome
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    Incident
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    Change
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    Problem