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ITILF – ITIL Foundation (ITILF)

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Showing 1–3 of 11 questions

Question 1

Which one of the following answers shows two of the activities relating to tools that will take place during the transition stage of the service lifecycle?

Select all that apply, then click Submit answer.

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    Testing the tool and training process managers on using the process
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    Development or purchase of tools and deployment of the tools
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    Training tool administrators how to manage tools and monitoring tool performance in operational environment
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    Development or purchase of tools and deployment of the process
Question 2

Which of the following provide value to the business from service strategy?

1. Enabling the service provider to have a clear understanding of what levels of service will make their customer's successful

2. Enabling the service provider to respond quickly and effectively to changes in the business environment

3. Reduction in the duration and frequency of service outages

Select an option, then click Submit answer.

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    All of the above
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    1 and 3 only
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    1 and 2 only
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    2 and 3 only
Question 3

Which statement about change management is CORRECT?

Select an option, then click Submit answer.

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    It optimizes overall business risk
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    It optimizes financial exposure
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    It ensures that all changes are authorized by the change advisory board (CAB)
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    It ensures that service requests follow the normal change management process