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500-450 – Implementing and Supporting Cisco Unified Contact Center Enterprise (UCCEIS)

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Showing 7–9 of 10 questions

Question 7

Which statements about administrative scripts in the Cisco UCCE solution is true?

Select an option, then click Submit answer.

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    Administrative scripts can use an ICM gateway node.
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    Administrative scripts can run more than one time per second.
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    Administrative scripts must be associated with a call type.
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    Administrative scripts can use a DB Lookup node.
Question 8

Which tool can be used to monitor Cisco Unified Communications Manager statistics?

Select an option, then click Submit answer.

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    Real-Time Monitoring Tool
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    Operations Console
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    Performance Monitor
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    Cisco Unified Contact Center Domain Manager
Question 9

Refer to the exhibit.

In Cisco Finesse 10.0 and beyond, a workflow is created for an Outbound Option call. Which condition must be added to ensure that the workflow can distinguish between the Outbound Option call and an agent-initiated outbound call?

Select an option, then click Submit answer.

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    callVariable1 is not equal to 1.
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    BAStatus is not empty.
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    BAAccountNumber is not empty.
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    BAStatus is not equal to 1.
  • ○

    BACampaign is not empty.