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500-450 – Implementing and Supporting Cisco Unified Contact Center Enterprise (UCCEIS)

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Showing 1–3 of 10 questions

Question 1

Which two ICM scripting nodes support dynamic setting? (Choose two.)

Select all that apply, then click Submit answer.

  • ○

    Percent Allocation
  • ○

    Precision Queue
  • ○

    Skill Group
  • ○

    Peripheral gateway
  • ○

    Call Type
Question 2

Which two methods ensure that Cisco UCCE route requests that experience unexpected scripting conditions are counted as default –routed rather than errors in call type reports? (Choose two.)

Select all that apply, then click Submit answer.

  • ○

    Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.
  • ○

    Use script end node instead of release call.
  • ○

    Configure default labels for each skill group.
  • ○

    In all routing scripts, account for failure by triggering one of the congestion control features to handle the call.
  • ○

    Configure default labels for each dialed number.
Question 3

While a voice gateway accesses webservices elements, it times out and throws an error.badfetch event.

Which two options are common ways to reduce such errors?

Select all that apply, then click Submit answer.

  • ○

    Set FetchAudioDelay timeout
  • ○

    Set mediafetchDelay
  • ○

    Set FetchAudioMinimum timeout.
  • ○

    Set mediafetchDelay timeout.