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500-450 – Implementing and Supporting Cisco Unified Contact Center Enterprise (UCCEIS)

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Showing 4–6 of 10 questions

Question 4

Which three options dictate that MicroApps are not sufficient and require Call Studio for a Call Flow scripting? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    agent greeting
  • ○

    Courtesy Callback
  • ○

    Video prompt
  • ○

    recording a.wav file
  • ○

    agent whisper
  • ○

    IVR Outbound option
Question 5

Which four items does the Cisco Finesse administrative application allow administrators to configure? (Choose four.)

Select all that apply, then click Submit answer.

  • ○

    connections to the CTI OS server and the Administration & Data server database
  • ○

    cluster settings for VOS replication
  • ○

    ready and login reason codes
  • ○

    wrap-up reasons and phonebooks
  • ○

    workflows and workflow actions
  • ○

    call variable and ECC variable layout
  • ○

    desktop layout and conference resources
  • ○

    upload third-party gadgets
Question 6

Which tool is available to expand the size of Cisco Unified ICM databases?

Select an option, then click Submit answer.

  • ○

    Microsoft SQL Studio
  • ○

    DBExpand
  • ○

    database sizing utility
  • ○

    ICMDBA